Returns & Warranties
We offer FREE return labels on all eligible USA returns! See return policy below for eligibility requirements.
Important note: All Junobie, Ryan & Rose, The Binky Box products + all Pacifiers and Teethers are FINAL SALE due to sanitary reasons
We personally love all the products we develop for our own Little BaeBae brand and sell from other mama owned brands and want you to love them too! But if you're not satisfied with your purchase, you can return any approved item for a full refund or exchange it. We accept products in the original packaging, unused and in resellable condition within 30 days of their arrival date. Any item deemed "used" will be ineligible for return. Once we receive and inspect your return--if approved we will then submit the refund back to your original payment method.
**Toki Mats & FamoKids Mats: Returns are not eligible for free returns. Customer must pay return shipping for all play mats.
**For Tushbaby returns: If you send your TushBaby back without the original tags, we can’t accept your return for safety reasons.
Again please note: All Junobie, Ryan & Rose, The Binky Box + all Pacifiers and Teethers are FINAL SALE due to sanitary reasons.
HAVE A RETURN OR EXCHANGE? Read return policy above for eligibility requirements and then submit a return request here: CLICK HERE
1. If you are eligible for a return, submit a return request by clicking the click here link above. *You'll need your LB order number & email on the order
2. Your request will then be approved or denied via email based on our return policy.
3. If approved, you'll receive free return shipping label & shipping back instructions via email.
4. Once the return is received at our warehouse, it will be inspected and accepted or denied. *Returns are only denied, if they go against our return policy and you decided to try and return anyways.
5. If approved, refunds will be processed back to original payment method. *It can take up to 10 business days for refunds to show on your end depending on your bank.
LITTLE BAEBAE WARRANTY PROMISE FOR ALL PRODUCTS:
Here at Little BaeBae, we stand behind ALL the different brands/products we sell and if your order arrives with a defect--we will happily do a FREE warranty exchange! You just need to upload photos showing the defect within 5 days from the arrival date and submit a claim at our return center (CLICK HERE) or email the pictures to firstname.lastname@example.org. For extended warranties--see brands individual warranties below.
EXTENDED BRAND WARRANTIES:
Little BaeBae Branded Products Warranty - Six month warranty, which covers manufacturer defects. Our warranty does not cover normal wear and tear, misuse, or damages caused by the user. But we do stand behind our product 100% so if you have any issues or are not happy with it please contact us (email@example.com) and we'll do what we can to make you a satisfied customer!
The Baby's Brew Warranty - 1 year factory warranty (this warranty is Non-Transferable). If issue can't be troubleshooted and resolved with our customer service--they will approve a warranty exchange and provide you with a FREE return label. Their team will then test the unit to determine if the item is defective and ship you a new one if so.
Their warranty does not cover damage caused by accident, misuse, normal wear and tear, improper use, unauthorized maintenance ( ie: taking apart the device) neglect of proper cleaning maintenance, or failure to follow written instructions for use. If the unit is found defective--they will ship out new warmer to you next day. If no issue is found-- they require a $5 re-shipping fee to ship the warmer back to you and send recordings and/or images of the tested warmer showing that no issues were found.
IMPORTANT: They will not ship out the new items until they have tested the returned item. Also, they don't cover warranty exchanges for purchases made outside of the united states.
Tushbaby Warranty - 1 year product warranty, which covers any manufacturer defects. All other products include a 90-day warranty. Our warranty doesn’t cover normal wear and tear, misuse, or damages caused by the user.
Elkie & Co. Warranty - 90 days limited warranty on any bag that you
purchase. They take great pride in creating high quality products that are
functional as well as beautiful. Warranty includes hardware and/or
defects on item purchased. Proof of purchase is required for any
warranty claims, even if it is gifted. Warranty does not cover normal
wear/tear or stains due to proper or improper use. It also does not
include accidents. Warranty is also not valid on products won through
promotional giveaways. Please contact us for any warranty requests.
Nanobèbè Warranty - Once an item is removed from the packaging, the item must be handled through the manufacturer, according to federal law. Maintain your receipt and contact the manufacturer directly for warranty issues.
Famokids Warranty - One-Year Limited Warranty to Famokids play mats. If you believe you received a defective play mat, please email firstname.lastname@example.org to request warranty replacement. Warranty requests are handled on an individual basis. We reserve the right to refuse warranty service to any customer who does not follow recommended product use and care or does not adhere to our warranty policy. They do not offer warranty for all international orders. It will be final sale.
If you received a gift purchased from Little BaeBae--you're able to return approved items (see return policies below) for STORE CREDIT. Once the returned item is received, inspected and approved, a gift credit will be emailed to you.
Little BaeBae has the right to deny any returns that do not follow the approved criteria. If you have any questions or concerns email us at email@example.com