Most Frequently Asked Questions
1. How much can each bag pack?
2. How long does shipping take?
A: Please allow 2-3 days for your Elkie & Co items to ship. Typically orders take 2-4 days once shipped to arrive depending on where you live. Business days are Monday-Friday. We offer shipping worldwide! International sales will take longer to arrive. We are not responsible for lost or stolen packages and have teamed up with Route to offer a cheap shipping insurance option.
3. Do you accept returns and exchanges?
A: Yes. We want you to be 100% satisfied with your purchase. We accept returns on any item in their original condition with their original packaging and tags included. Any item that appears to have been used will not be accepted. Items must be returned within 30 days of date of purchase. If you would like to exchange your bag for a different color, please contact us as soon as possible. All return/exchange fees should be paid by the customer. Want to request a return? CLICK HERE
4. What is the warranty?
A: Elkie & Co. provides a 90 day limited warranty on any bag that you purchase. We take great pride in creating high quality products that are functional as well as beautiful. Warranty includes hardware and/or defects on item purchased. Proof of purchase is required for any warranty claims, even if it is gifted. Warranty does not cover normal wear/tear or stains due to proper or improper use. It also does not include accidents. Warranty is also not valid on products won through promotional giveaways. Please contact us for any warranty requests.
5. How can I attach the backpack straps?
A: Inside every Ultimate Mom Bag should come with step by step instructions. But here's a how to video--Click link: https://youtu.be/zue_DQwxFmk
6. How do I care for my bag?
A: The microfiber leather on the Ultimate Mom Bag can be wiped down with a damp cloth. The removable inside lining can be machine washed on cold. Hang to dry.
7. What is Microfiber Leather?
A: All of our products are made from microfiber leather- the highest quality of vegan leather you will find. It feels, looks, and even smells like real leather. It is lightweight, breathable, tear, scratch, and fade resistant, so no peeling and cracking of the material as it ages. So much research, thought, and consideration went into the materials used. We didn’t go with the cheapest option but something that would stand the test of time.
8. How do I zip the interior lining?
A: The easiest way to zip the interior lining in is to make sure the zipper is pushed all the way back, hold the back of the zipper with your thumb and pull.
Please contact us at email@example.com if you have any questions or feedback. We would love to hear from you!